Responsible Gaming at Loots Casino

At Loots Casino, we are committed to providing a safe and enjoyable gaming environment for all our players. We recognise that gambling should be a form of entertainment, not a source of distress or harm. Our goal is to promote responsible gaming by offering practical tools, support, and information to help you maintain control over your gambling activity.

Our Responsible Gaming Tools

To help you manage your play responsibly, Loots Casino provides a variety of self-help features that allow you to set personalised limits and take breaks when needed:

  • Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much money you add to your account.
  • Wager and Loss Limits: Apply limits on how much you can stake or lose within a chosen period, helping you manage your budget effectively.
  • Session Time Limits: Define how long you want to play per session, with alerts to notify you when your time is up.
  • Temporary Self-Exclusion: Take a break from gambling for a minimum of 24 hours up to 6 months, or longer if you require more time away.
  • Permanent Account Closure: If you decide to stop gambling altogether, you can request a permanent closure of your account at any time.

Recognising the Signs of Problem Gambling

Gambling should always remain a fun and controlled activity. However, you might be at risk of developing a gambling problem if you:

  • Gamble to recover previous losses or as a way to make money.
  • Borrow money or use essential funds (such as rent, bills, or groceries) to gamble.
  • Spend more time or money gambling than originally planned.
  • Neglect work, family, or social commitments due to gambling.
  • Experience stress, anxiety, or conflicts with loved ones related to your gambling habits.
  • Find yourself constantly thinking about gambling or planning your next bet.

If you identify with any of these signs, we strongly encourage you to seek support and consider using our responsible gaming tools to regain control.

Best Practices for Responsible Gambling

To help you enjoy gambling safely, we recommend the following:

  1. Decide on a loss limit before you start and stick to it strictly.
  2. Treat gambling as a form of entertainment, not a way to earn money.
  3. Never gamble with borrowed money or money allocated for essential expenses.
  4. Set time limits and take regular breaks during gaming sessions.
  5. Balance gambling with other hobbies and interests.
  6. Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
  7. Use only disposable income that you can afford to lose.

Self-Assessment and Support

If you are unsure about your gambling behaviour, we encourage you to take our confidential self-assessment quiz available on our website. It can help you evaluate your gambling habits and identify potential risks.

For personalised advice and support, you can contact our Responsible Gambling Team at [email protected] or use the Live Chat feature on our site.

Account Closure and Self-Exclusion Procedures

  • Temporary Self-Exclusion: You can self-exclude for any period between 24 hours and 6 months via your account settings or by contacting Customer Support.
  • Permanent Account Closure: Request permanent account closure by contacting our Customer Support team. Please ensure you withdraw any remaining funds before closure.
  • Reactivation: Accounts closed for reasons unrelated to problem gambling may be reviewed for reopening at your request. However, we reserve the right to refuse reactivation to protect your wellbeing.

Protecting Minors

We strictly prohibit gambling by anyone under the age of 18 in accordance with UK law. To help safeguard minors, we implement the following measures:

  • Age verification checks during registration and ongoing monitoring.
  • Encouragement to use parental control and filtering software such as Net Nanny or Qustodio to block access to gambling sites.
  • Advice to keep login credentials and payment details secure and out of reach of children.
  • Recommendations never to leave devices unattended while logged into your account.

For further information on child internet safety, please visit Better Internet for Kids.

Support for Gambling Addiction

If you or someone you know is experiencing difficulties with gambling, professional help is available. We encourage you to reach out to the following UK-based organisations:

  • GamCare – Provides free information, advice, and support for problem gambling.
  • BeGambleAware – Offers tools, advice, and treatment options to help you gamble responsibly.
  • Gamblers Anonymous UK – A fellowship of individuals who share their experience and support to overcome gambling addiction.

Additionally, we recommend downloading BetBlocker, a free tool that allows you to block access to gambling sites across multiple devices.

Legal Compliance and Our Commitment

Loots Casino operates under the strict regulations of the United Kingdom Gambling Commission (UKGC). We adhere to all legal requirements designed to protect players and promote responsible gambling. Our licence number is displayed prominently on our website for your assurance.

We continuously review and update our responsible gaming policies to ensure they meet or exceed industry standards and regulatory expectations. Your safety and wellbeing are our top priorities.

Contact Us

If you have any questions or require assistance related to responsible gaming, please do not hesitate to contact our dedicated team at [email protected] or reach out via Live Chat on our website. We are here to support you.

Remember: Gambling should always be fun and controlled. Stay in control, play responsibly, and seek help if you need it.