Loots Casino Privacy Policy

At Loots Casino, accessible via lootscasino.gb.net, your privacy and data protection are paramount. This Privacy Policy explains how we collect, process, store, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005, as amended.

1. Data Controller

Loots Casino is the data controller responsible for your personal data. Our registered office is in the United Kingdom. For any questions or concerns about your privacy or data protection, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect various types of personal data to provide you with our services securely and efficiently. This includes:

  • Full name
  • Contact information (email address, phone number, postal address)
  • Date of birth and gender
  • Login credentials and profile details
  • IP address and technical device information
  • Payment and transaction history (deposits and withdrawals)
  • Usage data including how and when you use our services
  • Documents for identity verification and regulatory compliance
  • Data provided through communication with our support team
  • Special category data (e.g., health information) only if voluntarily disclosed
  • Information from third-party sources for fraud prevention and responsible gambling

3. How We Use Your Data

Your personal data is used for the following purposes:

  • To create, manage, and maintain your player account
  • To verify your identity, age, and eligibility to gamble legally
  • To process financial transactions and comply with anti-money laundering (AML) obligations
  • To ensure compliance with the UK Gambling Commission’s regulations and other legal requirements
  • To communicate important updates, account notifications, and service changes
  • To administer promotions, bonuses, and competitions, where applicable
  • To personalise your experience and tailor offers to your preferences
  • To monitor and prevent fraudulent or suspicious activity
  • To conduct data analysis and improve our services
  • To comply with requests related to self-exclusion and responsible gambling measures

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Your explicit consent, where required (e.g., marketing communications)
  • Performance of a contract between you and Loots Casino
  • Compliance with legal and regulatory obligations
  • Our legitimate interests, such as fraud prevention, service improvement, and security

5. Data Retention

Loots Casino retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with applicable legal and regulatory requirements. Typically, we retain data for up to five years after your account closure or last activity. Certain data may be retained longer if required for self-exclusion enforcement, dispute resolution, or investigations by regulatory authorities.

6. Marketing Communications

We will only send you marketing communications if you have given your explicit consent. You can manage your marketing preferences or opt out at any time via your account settings or by following the unsubscribe link in our emails. We respect your choices and will not send unsolicited marketing messages.

7. Cookies and Tracking Technologies

Loots Casino uses cookies and similar technologies to enhance your experience, including:

  • Enabling essential website functions
  • Remembering your preferences and login details
  • Analysing usage patterns to improve performance
  • Delivering personalised advertisements

You can control or disable cookies through your browser settings; however, some cookies are essential for the proper functioning of the website.

8. Sharing and International Transfers of Data

Your personal data may be shared with:

  • Trusted third-party service providers, such as payment processors and IT support
  • Regulatory bodies and law enforcement agencies, where required by law
  • Fraud prevention and identity verification agencies
  • Companies within the Loots Casino corporate group
  • Other third parties you have authorised us to share your data with

If your data is transferred outside the United Kingdom or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information.

9. Data Security

We employ robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to maintain high standards of data protection.

10. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

  • The right to be informed about how your data is processed
  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request erasure of your data in certain circumstances
  • The right to restrict or object to specific types of processing
  • The right to data portability, enabling you to obtain and reuse your data
  • The right to withdraw consent at any time, without affecting prior lawful processing
  • The right not to be subject to automated decision-making that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable law.

11. Changes to This Privacy Policy

Loots Casino may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our services after updates constitutes acceptance of the revised policy.

12. Complaints

If you have concerns about our handling of your personal data, please contact our Data Protection Officer at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority, via their website:

https://ico.org.uk/make-a-complaint/

13. Responsible Gambling

We are committed to promoting responsible gambling and protecting vulnerable players. If you feel you need help or advice regarding gambling behaviour, please visit the UK Gambling Commission’s responsible gambling page or contact organisations such as BeGambleAware.

Last updated: June 2024